Role Overview
The Business Applications Manager is responsible for the configuration, optimization, and operational reliability of Proxet’s internal SaaS ecosystem. The role ensures that our key business systems are aligned with organisational needs, seamlessly integrated, comply with policies, and are fully leveraged by users.
This position bridges IT administration, process enablement, and vendor collaboration, ensuring smooth day-to-day operation of applications, efficient change management, and proactive improvement of workflows.
Who are we looking for?
Responsibilities
- Monitor application health, usage, and user feedback.
- Oversee license utilization, renewals, and initiate cost optimization.
- Handle L2/L3 service desk tickets related to system access, configuration, and incidents.
- Configure workflows, automations, forms, and integrations to support business process needs.
- Design, build and maintain robust and reliable integrations between SaaS platforms by using the middleware tools
- Maintain application configuration and change management
- Ensure documentation of configurations, system baselines, changes, and user guides
- Manage users, groups, and license allocations across all assigned SaaS platforms
- Maintain access control and role-based permissions in line with security policies.
- Evaluate and apply vendor updates and feature releases.
- Track and communicate release impacts to relevant teams.
- Coordinate with business stakeholders to test and deploy new functionality.
- Identify recurring issues and propose systemic fixes or automation opportunities.
- Conduct onboarding sessions and knowledge sharing for end-users and managers.
- Serve as the primary point of contact for vendors, internal and external stakeholders.
- Review vendor SLAs, security posture, and application roadmaps.
Required Qualifications
- 3+ years of experience in application administration, IT operations, or business systems management in a fast-scaling IT service or consulting organization
- Proven experience working with Attlassian products (preferably JIRA/Confluence, experience additional extentions will be a plus)
- Proven experience managing integrations between multiple SaaS systems (via API or middleware such as Zapier, n8n or similar)
- Hands-on experience with at least three of the following platforms class: IAM/DirectoryManagement (e.g. Google Workspace, MS Entra, Zoho ManageEngine), HRIS (e.g., PeopleForce), PSA (e.g. Ruddr), ERP/Finance (e.g.QuickBooks), CRM (e.g. HubSpot, Pipedrive)
- Strong understanding of SaaS administration, access management, and workflow automation.
- Familiarity with ITSM/ITIL practices (Incident, Change, and Release Management).
- Familiarity with data warehousing concepts and BI tools
- Familiarity with AI-embeded features in SaaS platforms and LLM pricinples
- Excellent problem-solving and cross-functional communication skills.
- Ability to document, train, and present to non-technical stakeholders.
- Understanding of data access controls, SSO, and identity management
Nice-to-have Qualifications
- Experience with security and compliance frameworks (SOC 2, ISO 27001).
- Experience writing custom scripts to augment middleware capabilities or interact with APIs
- Experience with the Enterprise Architecture Framework (e.g. TOGAF)
- Experience with Product development from scratch (as Product Owner, Project Manager)
What we offer
Work:
- Flexible working hours;
- Collaborative, friendly team environment;
- Remote/Hybrid work;
Life:
- Company social events;
- Annual corporate parties;
Health:
- Comprehensive medical insurance;
Education:
- Allowances for professional education;
- English language courses with native speakers;
- Internal knowledge-sharing sessions.
About Proxet
Proxet is a professional software development firm trusted by clients from around the world. With our expertise in AI and machine learning, we help businesses reimagine their possibilities and transform ideas into tangible digital solutions. By providing core services with an emphasis on data practices, we shape the future, one step at a time.
If you’d like to join our Proxet Nation and work closely with high-level professionals and our engineers, fill in the form!
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