About the role:
We’re looking for a Success / Onboarding Software Engineer to join our team and ensure a seamless experience for new customers as they go live with the client's platform. In this role, you will fulfill critical customer needs by implementing systems integrations, customizing solutions, and importing / exporting data as requested. This is a key operational position in dynamic, startup-oriented environment. As a Customer Success Engineer, you will collaborate with functional teams, support services, and software engineers to meet customer onboarding and ongoing needs.
About the Project:
Our customer is an innovative software company focused on delivering the value of cloud-native business solutions to the Ready-Mix Concrete Industry. With a fully integrated cloud-native software suite, the company offers solutions that cover the entire spectrum of concrete operations, including sales, production, delivery management, and billing. Committed to offering the best-in-class customer experience by providing personalized service and solutions to meet customers’ specific needs.
Who are we looking for?
Skills & Experience
- A minimum of 5 years of professional experience in software development, quality assurance, customer success, or related technical field.
- Deep knowledge of XSLT and/or XML.
- Experience working with the QuickBooks API preferred.
- Proven expertise in SQL and relational databases.
- Experience working hands-on crafting ad-hoc system scripts or small microservices.
- Basic understanding of RESTful APIs and how to interact with them.
- Experience with version control systems preferred (e.g., Git).
- Comfortable working with a ticket tracking system such as Jira or Freshdesk.
- Excellent communication skills, both verbal and written.
- Must be available to work during standard office hours US Eastern Time.
Responsibilities
- Write XSLT to configure our SaaS QuickLink product for integration with each customer’s QuickBooks.
- Configuration of a CLI tool via XSLT to meet the customers’ integration requirements.
- Query data out of MS SQL Server databases as needed. Import data during customer onboarding.
- Assist customers directly, as needed, during product implementations. Join customer meetings and collaborate over email.
- Work closely with customer success team members to investigate and debug systems issues.
- Stay updated with emerging trends and technologies in back-end systems, and continuously seek improvements in processes and customer experience.
What we offer
Work:
- Flexible working hours;
- Collaborative, friendly team environment;
- Remote/Hybrid work;
Life:
- Company social events;
- Annual corporate parties;
Health:
- Comprehensive medical insurance;
Education:
- Allowances for professional education;
- English language courses with native speakers;
- Internal knowledge-sharing sessions.
About Proxet
Proxet is a professional software development firm trusted by clients from around the world. With our expertise in AI and machine learning, we help businesses reimagine their possibilities and transform ideas into tangible digital solutions. By providing core services with an emphasis on data practices, we shape the future, one step at a time.
If you’d like to join our Proxet Nation and work closely with high-level professionals and our engineers, fill in the form!
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