Skills & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred).
• 6-8+ years of experience in IT management, with a minimum of 2-3 years focused on IT security and compliance.
• Proven track record of managing IT infrastructure, including configuration management, software selection, and overseeing IT administration.
• Strong experience in security certification processes such as ISO 27001, SOC 2, or NIST standards.
• Extensive experience in interacting with U.S.-based clients on security and infrastructure solutions for the company’s engineering teams. 
• Experience in professional services and IT outsourcing in setting up efficient and appropriate IT and security frameworks, vendor evaluation and third-party risk management.
• Excellent problem-solving and decision-making abilities, with a focus on business outcomes and risk mitigation.
• Collaborative in working across multiple departments.

Certifications (Preferred)

• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• ITIL, PMP, or other relevant certifications

Responsibilities

Management & IT Strategy

• Lead the IT department, defining strategic goals that align with business objectives.
• Drive technology innovation, process improvements, and cost-effective solutions.
• Manage the selection, configuration, and deployment of enterprise-level software and systems.

Security Management

• Oversee the organization’s security strategy, ensuring compliance with industry standards and regulations such as ISO 27001, SOC 2, or others relevant to professional services and IT outsourcing.
• Lead initiatives for security certifications and audits, working closely with external auditors and internal teams to ensure preparedness and compliance.
• Identify and mitigate IT security risks, implementing proactive measures to safeguard data and infrastructure.

Client-Facing Responsibilities

• Advise on appropriate IT infrastructure and security set up and configurations for Proxet engineering teams in light of specific client requirements or data sensitivity.
• Support the Presales team in crafting tailored infrastructure and security solutions that meet client-specific compliance and operational requirements.
• Participate in client calls and security due diligence sessions, ensuring alignment between client expectations and internal delivery capabilities.
• Provide leadership in designing and documenting infrastructure blueprints, access policies, and security practices for client environments.
• Partner with Delivery teams to troubleshoot, upgrade, or redesign infrastructure/security setups based on evolving client needs.

Vendor Evaluation & Management

• Evaluate, select, and manage third-party vendors for software, infrastructure, and security solutions, ensuring alignment with the company's strategic goals.
• Conduct thorough assessments of vendors' security practices, compliance with certifications, and their fit within the organization’s IT landscape.

IT Operations & Administration

• Oversee daily IT operations, ensuring the stability, performance, and scalability of the organization's IT systems.
• Implement best practices for IT service management (ITSM), including configuration, change, and incident management.
• Manage budgets, forecasts, and vendor contracts to ensure cost-effectiveness and value for the organization.
• Responsibility for global procurement and set up of hardware and software in the company’s global locations in an efficient manner.

Professional Services & IT Outsourcing

• Develop and maintain an understanding of the professional services domain and IT outsourcing sector to provide informed recommendations and strategic input.
• Collaborate with internal stakeholders to support client needs, delivering robust IT solutions that support service delivery.
• Evaluate potential outsourcing partners and ensure the seamless integration of outsourced services with internal IT functions.

Team Management & Development

• Lead and mentor a team of IT professionals, fostering growth, skill development, and operational excellence.
• Promote a culture of continuous improvement, collaboration, and accountability across the IT organization.

Communication & Collaboration

• Interdepartmental collaboration skills and ability to work globally with engineering delivery teams located in Europe, Latin America and the United States.
• Ability to be responsive and provide practical solutions to client security and IT requirements
• Strong English language skills

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