About the Role
The role ensures that Jira and Confluence are aligned with business processes, securely configured, well-documented, and fully adopted across teams.
This position merge IT administration, process enablement, and stakeholder collaboration, ensuring stable day-to-day operation, efficient change management, and scalable process automation within Atlassian tools.
Location
Office/Hybrid (Wroclaw only) or remote (Poland/Ukraine)
Who are we looking for?
Responsibilities
- Administrate Jira Cloud, Jira Service Management
- Configure workflows, automations, custom fields, and integrations to support business process needs
- Configure projects schemes, issue types, screens, and permission schemes
- Manage users, groups, and license allocations
- Maintain access control and role-based permissions in line with security policies
- Handle L2/L3 service desk tickets related to access, configuration, and incidents
- Maintain application configuration and change management
- Monitor application health, usage, and user feedback
- Review vendor updates and feature releases
- Track and communicate release impacts to relevant teams
- Coordinate with business stakeholders to test and deploy new functionality
- Identify recurring issues and propose systemic fixes or automation opportunities
- Ensure documentation of configurations, system baselines, changes, and user guides
- Conduct onboarding sessions and user training
- Serve as the primary point of contact for vendors and internal stakeholders
Required Qualifications
- 3+ years of experience in application administration, IT operations, or business systems management
- Proven experience working with Atlassian products (Jira, Confluence, JSM, Asset Management, Rovo)
- Proven experience managing integrations between multiple SaaS systems (API or zappier/n8n)
- Strong understanding of any SaaS administration, access management, and workflow automation
- Understanding of data access controls, SSO, and identity management
- Excellent problem-solving and cross-functional communication skills
- Ability to document, train, and present to non-technical stakeholders
Nice-to-have Qualifications
- Familiarity with ITSM / ITIL practices (Incident, Change, Release Management)
- Experience with security and compliance frameworks (SOC 2, ISO 27001)
- Experience writing custom plugins for JIRA cloud
What we offer
Work:
- Flexible working hours;
- Collaborative, friendly team environment;
- Remote/Hybrid work;
Life:
- Company social events;
- Annual corporate parties;
Health:
- Comprehensive medical insurance;
Education:
- Allowances for professional education;
- English language courses with native speakers;
- Internal knowledge-sharing sessions.
What we offer
About Proxet
Proxet is a professional software development firm trusted by clients from around the world. With our expertise in AI and machine learning, we help businesses reimagine their possibilities and transform ideas into tangible digital solutions. By providing core services with an emphasis on data practices, we shape the future, one step at a time.
If you’d like to join our Proxet Nation and work closely with high-level professionals and our engineers, fill in the form!
Our offices:
Interested? Let's get in touch!
Tell us about yourself, then leave a link or upload your resume and we will get back to you soon!
Interested in this closed position? Let's get in touch!
Tell us about yourself, then leave a link or upload your resume and we will get back to you soon!
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