We are looking for Senior Operations Manager who will support and improve business operations across all 4 locations of our international organization (Poland, Ukraine, U.S., Colombia). This role will focus on defining and optimizing internal processes, supporting compliance efforts, and enabling effective cross-functional departmental reporting. You will collaborate with Sales, Delivery, Finance, HR, Talent Acquisition, and other teams, while managing a small operations team, to ensure our operational infrastructure scales with our growth. Experience in the professional IT outsourcing or technology services sector is preferred.
This is a hands-on, mid-to senior level position suited for an individual with a strong process mindset, familiarity with professional services operations, and a working knowledge of relevant systems and frameworks.
Who are we looking for?
Responsibilities:
- Define and standardize business processes to support service delivery and internal operations.
- Document and maintain business process maps, identifying areas for automation and efficiency improvement.
- Lead cross-departmental process improvement initiatives in coordination with senior leadership.
- Develop and maintain internal SOPs, checklists, and procedures to ensure operational consistency.
- Administer and optimize internal systems and tools, including PSA platforms and dashboards.
- Ensure data accuracy and consistency across systems used for staffing, delivery, and project tracking.
- Collaborate with IT and external vendors on system issues, improvements, and tool rollouts.
- Oversee compliance-related activities, including SOC 2 renewals, internal audits, and data privacy alignment (e.g., GDPR).
- Identify operational risks and implement mitigation strategies to reduce impact.
- Manage and support operational metrics and reporting, including SLA tracking, dashboard oversight, and KPI monitoring.
Skills&Experience:
- 4–6 years of experience in operations, project coordination, or process management within an IT outsourcing or technology services company.
- Practical knowledge of, and experience with, business systems such as PSA tools, dashboards (e.g., Power BI, Google Data Studio), and workflow documentation.
- Familiarity with SOC 2 and GDPR-related operational requirements.
- Strong organizational, documentation, and cross-functional communication skills.
- Analytical thinking and problem-solving abilities.
- Experience with developing and managing budgets.
- Excellent understanding of project management methodologies and process improvement frameworks.
- Proficiency in English (written and verbal); Polish is a plus.
What we offer
Work:
- Flexible working hours;
- Collaborative, friendly team environment;
- Remote/Hybrid work;
Life:
- Company social events;
- Annual corporate parties;
Health:
- Comprehensive medical insurance;
Education:
- Allowances for professional education;
- English language courses with native speakers;
- Internal knowledge-sharing sessions.
About Proxet
Proxet is a professional software development firm trusted by clients from around the world. With our expertise in AI and machine learning, we help businesses reimagine their possibilities and transform ideas into tangible digital solutions. By providing core services with an emphasis on data practices, we shape the future, one step at a time.
If you’d like to join our Proxet Nation and work closely with high-level professionals and our engineers, fill in the form!
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